Programme description
AshAuto Inc. (CRA Business Number 790398044), trading as "AshCar", offers a text messaging programme to people who have submitted a car search request on ashcar.ca, or submitted a car they want to sell, and who opted in to receive texts about it. Messages relate to your own request or your own listing, and may include:
All AshCar messages are sent from 1 (888) 434-8428.
- Confirmation that your request was received
- Updates when a matching vehicle is found
- Follow-up if part of your request is incomplete
- Confirmation that a car you listed to sell was received, and updates on it
- Offers received on a car you listed, and viewing arrangements
- Reply STOP to stop, START to resume, HELP for help
This programme does not send unrelated third-party advertising. Every message ties back to the car search request you submitted.
How to join (express consent, under CASL)
You join by submitting your phone number and taking a clear, positive action - checking the SMS consent box (unchecked by default) - on the AshCar car search form. This is express consent as required under CASL: we do not treat submitting the rest of the form, or any other action, as consent to be texted. Consent to receive text messages is never a condition of using the site or submitting a request, and remains valid until you withdraw it by opting out below.
Message frequency
Up to 10 messages per month. Messages are tied to the progress of your own request or your own listing, not to a broadcast schedule, so most people receive far fewer. Message and data rates may apply.
HELP
For help, text HELP to 1 (888) 434-8428, reply HELP to any AshCar text message, or contact us:
- Email: nima@ashcar.ca
- Text or call: 1 (888) 434-8428
- Mail: 27 Prairie Dunes Place, Concord, Ontario, L4K 2E4, Canada
STOP / opt-out
Text STOP to 1 (888) 434-8428, or reply STOP to any AshCar text message, at any time to opt out. You will receive one confirmation message that you have been unsubscribed, and no further messages will be sent to that number from any AshCar text programme. A STOP received in reply to any AshCar message is honored across all AshCar text communications with that number, not only the message it replied to.
Under CASL, we will honour a STOP request (or any other opt-out request you send us) within 10 business days, and our opt-out mechanism stays usable for at least 60 days after any message it applies to.
You may also opt out by contacting us using the details above.
Supported carriers
This programme is offered to Canadian mobile numbers on the major Canadian wireless carriers (Rogers, Bell, Telus, and their sub-brands and resellers). Carriers are not liable for delayed or undelivered messages, and participation may vary by carrier and is not guaranteed. This programme does not send messages to US mobile numbers. AshCar sends messages from a toll-free number, which is verified through the carriers' toll-free messaging verification process. That is a different track from A2P 10DLC, which applies to local long-code numbers, and from the identity verification some platforms use for Canada-only local traffic. This does not change what a recipient experiences.
Privacy
Your mobile number and consent are never shared with or sold to third parties or affiliates for their own marketing. We retain your consent record - the date, the exact wording shown, and its version - for at least 3 years after our last message to you, as required under CASL. Full detail is in our Privacy Policy, Section 4 ("Mobile information and SMS consent (CASL)").
Cost
There is no charge from AshCar to join this programme. Message and data rates from your wireless carrier may apply.
Support contact
- Email: nima@ashcar.ca
- Text or call: 1 (888) 434-8428
- Mail: 27 Prairie Dunes Place, Concord, Ontario, L4K 2E4, Canada